Cancellation and Refund Policy
1. Try before you pay
A free trial lets you use MDFAST Counter POS before paying. No money is charged for the trial, and it ends by itself if you do not buy a plan.
2. Subscriptions are prepaid
Plans are paid in advance for the chosen period (monthly or yearly). You can stop using the Software at any time; your account then stays usable until the end of the period already paid and becomes view-only after that. Fees already paid are not refunded for unused days, partial periods, change of mind, or features not used.
3. When we do refund
| Case | What happens |
|---|---|
| Money debited twice for the same order (duplicate payment) | The extra amount is refunded in full |
| Money debited but the plan was not activated, and we cannot activate it | Full refund |
| Amount charged is more than the price shown at checkout | The excess is refunded |
| Service not available for more than 7 days in a row because of our fault | Free extension of the plan for the lost days, or a pro-rata refund at our choice |
4. How to ask
Email moryadigisolutions@outlook.com or WhatsApp +91 92702 33319 within 7 days of the payment, with your shop code, order number or invoice number and the payment reference.
5. Time and method
Approved refunds are made to the original payment method through the payment gateway, usually within 7–10 working days of approval, depending on your bank. A GST credit note is issued for every refund.
6. Cancellation by us
If we end your account because of a breach of the License Agreement (for example sharing logins, copying the Software or unlawful use), no refund is due. If we stop offering the Software for any other reason, we will refund the unused part of a prepaid period.